At Wellness Republic, we are committed to protecting your privacy and personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect personal information including your name, email address, phone number, payment information, booking details, membership information, and other information you voluntarily provide when interacting with our website, booking services, completing waivers, or signing up for communications.
We may also collect limited health-related information necessary to safely deliver wellness services, as well as anonymous usage data through cookies, analytics tools, and website tracking technologies.
Health Information
Where services such as IV therapy or wellness treatments are provided, limited health information may be collected solely for operational and safety purposes.
How We Use Your Information
Your information may be used to manage bookings, memberships, appointments, purchases, customer communications, payment processing, marketing communications (with consent), SMS communications, operational records, service improvements, and health and safety standards.
Consent
By providing your information, you consent to its collection, use, and disclosure as outlined in this policy. Consent may be withdrawn at any time, subject to legal or contractual obligations.
Third-Party Services
We may use trusted third-party providers for booking software, payment processing, analytics, marketing communications, SMS communications, and operational support. These providers are expected to maintain confidentiality and security.
Cookies & Analytics
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support marketing efforts. Browser settings may be adjusted to disable cookies.
Data Storage & Retention
Your information may be stored on secure servers, including servers located outside Canada. Personal information is retained only as long as reasonably necessary or required by law.
Data Security
Reasonable administrative, technical, and physical safeguards are used to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable legal limitations.
Marketing & SMS Communications
By providing your contact information, you may receive marketing emails, promotional communications, appointment reminders, or SMS/text messages from Wellness Republic where consent has been provided. You may unsubscribe or opt out of communications at any time.
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted with an updated effective date.
Contact Information
Wellness Republic
488 Wellington St West, Suite 100
Toronto, ON M5V 1E3, Canada